IT INFRASTRUCTURE: HARDWARE DAN SOFTWARE

1. COMPUTER HARDWARE
The computer has hardware which integrated each other and work together to support information system in organization. Computer has infrastructure composed of five major components. Those components must be coordinated with each other. The five major are:
• Computer hardware, computer hardware consists of technology for computer processing data storage input and output. This component includes large mainframe, servers, desktop and laptop computer etc.
• Computers software, includes both system software and application software. System software manages the resources and activities of the computer. Application software applies the computer to a specific task for an end user
• Data management technology, data management software organizes, manages, processes business data
• Networking and telecommunications technology, includes providing data, voice, and video connectivity to employees, costumers and suppliers.
• Technology services, business need the people to operate the other infrastructures
Computers come in an array of size wit differing capabilities for processing information from the smallest handheld devices to the largest mainframes and supercomputers. Types of computer are:
• Personal computer, computer which use in the small business with sufficient features.
• Workstation, computer for doing advanced design and engineering work requiring powerful graphics or computational capabilities.
• Mainframe, large capacity computer, high-performance computer that can process large amounts of data very rapidly
• Super computer, specially designed and more sophisticated computer that is use for task requiring extremely rapid and complex calculations with thousand variables

2. Computer software
In order to use computer hardware we need software. System software and application software are interrelated and can be thought of as a set of nested boxes, each of which must interact closely with the other boxes surrounding it. The system software that manages and controls the computer’s activities is called the operating system. Such windows, unix, linux and macintosh operating system.

Managers and information system specialist need to pay special attention to hardware capacity planning and scalability to ensure that the firm has enough computing power for its current and future needs. The total cost of ownership of the organization’s technology assets includes not only the original cost of computer hardware and software but also cost for hardware and software upgrades, maintenance, technical support and training, including the cost of managing and maintaining mobile devices.

Strengthen Costumer and Supplier Intimacy

Globalization era made company compete to satisfy the stakeholder and increase their value. Therefore the company must develop their relationship with the costumer and also with the supplier. By good relationship with costumer, the company can increase their costumer then the profit also will increase. The company has to serve the costumer the best service cause, all of us know the companies password “the costumer is king”. This password describe that the company has to give the best service to costumer and make manage their costumer relationship it called CRM (costumer relationship management). The example is so many, one of it we can see like Nokia done as one of cell-phone corporate. They have costumer service in all districts to serve the costumer and handle the problem and complain with their product (cell-phone), or the service can be provided by using the websites to connect with all of costumer. And also the other example like what done by all of bank with providing the ATM to make the costumer easy to access their money everywhere. By using this technology the costumers don’t need to go to bank office to take their money.

The company also needs to improve their relationship with the supplier, without the supplier, the company cannot operate well, because they need material for their manufacturing. While the company has worst communication with the supplier, of course the material difficult to get. The supplier relationship management (SRM) is important to all company, because they need the supplies from supplier to produce the product, without supplies the production can pursued at last the company doesn’t has the product to sell and cannot get enough profit for their company. The company can use information system to give the supplier direct access to company’s production schedule and how to ship supplies or when to ship the supplies. Those methods are used by Toyota and Ford. By using those methods the company can receive the supplies as well as they need to produce